Last Updated on August 17, 2023 by Lori Pace
The residents of Killeen can pay the water bill online. They can also use the City of Killeen website for traffic tickets and information.
However, one downside is that customers may experience difficulties navigating to the account login and bill pay pages on the official website.
Ways to Pay The Water Bill in Killeen
Residents have many options to pay their utility bills using electronic checks, credit cards, debit cards, and personal checks.
You can pay your City of Killeen water bill online. Customers should pay their bills early, if possible if payments are to be processed after 4:30 p.m. The City of Killeen clarifies that they will not be responsible for fees arising from errors such as duplicate payments or overpayments. However, online payments are subject to a $2 processing charge.
Pay in Person
Payments made in person are accepted at the Utility Collections Department. This is the address of their Utility Collections Department:
Utility Collections Department
210 West Avenue C
Pay by Phone
- Phone payments are processed at 1-254-501-7835.
- If you need to have service reconnected after payment, contact the reconnect department at 1-254-501-7800 and choose option 2.
For Any Questions About Killeen Water Bill Pay, Statement or Account:
Everybody has questions about their water bill statement. Also, to get answers to any questions, customer service call 1-254-501-7800. The rates document may contain the answers you need, as well as information about penalty fees and other charges.
The Penalty Fees for Killeen Water Bill Pay
The City of Killeen water company charges both a late payment fee as well as a delinquent fees for the same offense. However, late charges of $32 per month could be imposed if you don’t pay your bill.
- Late penalty – $10 if payment is not received before 5 p.m. the due date (15 calendar days after mailing date).
- Delinquent fee – $22 if payment is not received before 5 p.m. the 22nd day following mailing
- After-hours service fee – $40
- Deposit – $90 per residential account
You Can’t Pay The Bill
Customers are asked to bring a photo ID to the main utility offices to pay a past-due amount. The customer must sign a payment agreement. Customers will still be charged for their current bills until payment agreements are signed. Besides, there are helps to pay the utility bills that Single Moms can reach out.